Veteran Owned & Operated

Issues & Answers

Ongoing Conflict

The Issue: Ongoing Conflict. Disagreement is common in the workplace. Conflict can be a helpful part of growth and development, but unresolved conflict can exact a costly toll.
  • Conflict has been found to be the cause of 30% of workplace stress.
  • Managers spend about 42% of their time dealing with conflict.
  • About one million employees miss work daily because of stress caused by conflict, at an average cost of $702 per employee per year
  •  Presenteeism is estimated to cost U.S. businesses over $150 billion annually
  •  Unresolved conflict contributes to employee turnover, at a direct replacement cost of 50-60% of an employee’s annual pay.
  • Teamwork disintegrates when conflict is unchecked.
The Answer
The approach to effectively managing conflict is not always a natural one. Continuing to seek understanding, listening intentionally, and getting beyond personalities and hidden agendas can be difficult.

Services: We can help you to create an environment where the difficult conversations are tackled early and often, allowing you to eliminate obstacles, build trust, recapture lost time, and accelerate your team’s results and impact.

Trust

The Issue: Trust. Research consistently shows that companies with a trusting culture are more profitable that those without it. People are drawn to and prefer to do business with organizations that have earned their trust, resulting in greater productivity, higher sales and wider margins.
  • Lack of trust costs U.S. companies $756 billion annually in losses
  • About 41% of lost clients can be attributed to lost trust
  • Trust is among the most important factor to workers, but it one of the areas in which they are least satisfied
  • Companies with cultures based in trust
    • Realize 2-3x greater stock market returns.
    • Report 50 percent lower turnover that industry competitors
    • Enjoy increased levels of innovation, customer satisfaction, employee engagement, agility, etc.
  • High-trust companies are over 2 ½ times more likely to be high-performing revenue organizations that companies with lower trust cultures
  • The top 100 companies considered the best places to work saw less than half of the rate of employee turnover as their competitors.
The Answer

Trust is progressively built over a series of small moments. For the incoming leader, trust must be given freely to the team. At same time, the leader must earn the trust by being objective, curious, engaged, and caring.

Services: If your team is newly formed, we can help you to build a connected and trusting unit from the beginning. If your team is established, but you recognize the need for a different type of conversation and culture, we are ready to help. Let’s discuss how we can help leverage the power of trust in your organization.

Disengaged Employees

The Issue: Disengaged Employees. Employee engagement is being involved in, enthusiastic about and committed to the work and workplace.
  • Over half of the U.S. workforce reports they are not engaged
  • Disengaged employees cost organizations between $450-$550 billion annually in productivity losses
  • Disengaged employees cost an organization about $3400 for every $10,000 in salary
  • Organizations with highly engaged employees realize these results:
    • 41% reduction in absenteeism
    • 17% increase in productivity
    • 24% lower turnover in high-turnover organizations
    • 59% lower turnover in low-turnover organizations
    • 70% decrease in employee safety incidents
    • 58% decrease in patient safety incidents
The Answer

It is broadly known that effective managers are a key…perhaps THE key ingredient to having highly engaged employees. Factors such as commitment, adherence to values, and trust also weigh heavily on your workforce’s level of engagement. 

Services: We will help you to understand and leverage the traits and behaviors of highly effective managers to boost your engagement year after year.

Mental Health

The Issue: Mental Health Problems. Despite meaningful progress over the years, the shame and stigma around mental illness in the workplace threaten the well-being of employees, families, businesses productivity, and communities.
  • One in five Americans lives with mental illness every year.
  • Major depression is estimated to cost up to 24% of an organization’s annual profit, with 80% of depression suffers reporting some level of functional impairment.
  • Indirect costs, such as lost productivity, absenteeism, missed deadlines, and disability, account for about half of the cost related to mental health problems.
  • For every $1 spent on improving wellbeing and mental health, there is a $4 return on investment in terms of improved heath and productivity.
  • Only about 33% of people in need of mental health care actually seek treatment— People tend to avoid or delay reaching out for help with mental health due to shame and stigma.
  • Each suicide is thought to impact a minimum of 6 people and estimated to cost approximately $1.3 million in lost productivity costs.
  • Employee Assistance Program utilization is quite low, approximately 3-5%
  • Investment in mental health care, counseling, and linking employees to available care is estimated to return between $2.50 to $6.00 for every dollar spent.
The Answer

The factors with the greatest impact on reducing stress and increasing resiliency are leader commitment to core values, quality of relationships and treatment between employees, and leaders who model healthy behaviors and habits.

Services: We can help you and your leaders cultivate a healthy, relationship-driven culture based on care for people, strong values, resilience, and trust.

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